Subject: RMA to be processed #6245207271
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Ahmed Fathalrahman, Alsharif. Ahmed" <[email-masked]>, Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Thu, 17 Dec 2020 20:32:11 -0700 (MST)

Hi Team, 

With reference to order # 6245207271 
RMA: 1000252081 Tracking ID: RP1129200010662 
RMA: 1000252115 Tracking ID: RP1130201000207 

The RMA status is reached at warehouse. we have escalated to WH but we have received no update from WH team, 

Kindly assist us to process the RMA. 

Regards, 
Fauzan 

From: "Ahmed Fathalrahman, Alsharif. Ahmed" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Friday, December 18, 2020 1:59:48 AM 
Subject: Old child ticket 

Hi Team, 

Problem Statement: Refund Not Processed 
Order Date :Nov 22, 2020 
Order ID:6245207271 
Tracking ID:RP1129200010662 
RMA:1000252081 
Return request date:11/29/20 
warehouse request date: Dec-13-2020 

Tracking ID:RP1130201000207 
RMA:1000252115 
warehouse reached date: Dec-15-2020 
Return request date:11/30/20 

Assistance Required: Need refund for customer. 
Issue Description: The customer made return request and the customer said that the courier team has collected the items and delivered to warehouse and the refund has been not refunded to customer kindly check the RMA and refund the amount as soon as possible. 
Regards, 
Ahemd