Subject: Order cancellation Request
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Osam <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 17 Dec 2020 19:24:26 -0700 (MST)

Hi Team, 

With reference to order # 6239086613 
Tracking ID: CRDSAL0093252620 
Order Date: Nov 5, 2020 

The order was placed on and the status still shipped in Fareye, we have created a child ticket but we have received no response from WH. Kindly assist us to mark the order as NDR as customer asking for refund. 

Regards, 
Fauzan 

From: "Osam" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, December 16, 2020 2:38:49 AM 
Subject: Order cancellation Request 

Hi Team, 

Ticket id: 1862129 
Tracking ID: CRDSAL0093252620 

With reference to order number 6239086613, the order was placed on 05-Nov-2020 and the status in the hybris is shipped but it is showing Not Received from Sender in the Saudi Post Tracking website, kindly cancel the order as the customer is asking for the refund. 

Regards, 
Osam