Subject: Late refund (Cancelled RMA)
From: PRINCE MALIK <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 17 Dec 2020 14:32:20 -0700 (MST)

Hi Team, 

Ticket-1887805 

Problem Statement: Late refund (Cancelled RMA) 

Order Date: Nov 22, 2020 
Order ID: 6245858849 
RMA: 1000231429 
Tracking ID: RP1126200007980 

Assistance Required: Need urgent Refund 

Issue Description: The customer reported that he returned the item but in the hybris the the return status is showing cancelled. 
​ 
As per the tracking we can see that the item has been returned to our warehouse. However, the refund still not processed. 

Please check and advice as customer waiting for refund. 

Thank you for your help 

Regards, 
Prince