Subject: Need to refund
From: "Ahmed Fathalrahman Alsharif. Ahmed" <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 17 Dec 2020 12:12:37 -0700 (MST)

Hi Team 
Problem Statement: Refund approval. 
Order Date: Dec 3, 2020 
Order ID: 6250769864 
Tracking ID: SD000688665 
Total Price: SAR213.30 
Issue Description: The customer made order on 3/12/20 and the courier team has delivered the order , then the customer said the order not delivered nor received . I have escalated to shipa for POD and id cusotmer , the courier team never answer . 

Case history: Sun, 13 Dec 202 

Customer's history: ordered with us 4 orders 

Regards, 
Ahmed