Subject: Re: Missing item
From: AKASH YADAV <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Thu, 17 Dec 2020 10:28:27 -0700 (MST)

Hi, 

The missing item is 162079122 - - Joie Spin 360 Baby Car Seat. 

Refund was processed for 162644112 - - Disney Mickey Mouse Print 4-Piece Apparel Set) because customer returned the item. 

Thanks 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "AKASH YADAV" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Thursday, 17 December, 2020 08:56:08 
Subject: Re: Missing item 

Hi Sorry for the previous email as per hybris there is refund for one seat kindly confirm the item name 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "AKASH YADAV" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Thursday, December 17, 2020 8:53:36 AM 
Subject: Re: Missing item 

Same case on 1796158 order is delivered. kindly close the case 

From: "AKASH YADAV" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, December 15, 2020 3:52:42 AM 
Subject: Missing item 

Hi Team, 

Problem Statement: Missing item 
Order Date : Nov 20, 2020 
Order ID:6244782253 
Tracking ID: Z2352463 
Assistance Required: Need missing item 
Issue Description: Customer placed order for 6 items but as per the customer he/she has only received 5 items, Under the consignment details we can see that all 6 items has been shipped/Delivered from our side. 

This issue was escalated to courier however they said 
"What we received as same delivered, Kindly check from your end". 

Please assist.