Subject: Re: Re: Items not collected-6248031822-1855881
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Dec 2020 17:24:27 +0000

Dear Shakeeb,     Please find the collection reference for the AWB 46386873772  below.      {"status":200,"reference_id":"1000336738","timestamp":1607865123817,"execution_time":2132,"items_track_details":[{"tracking_number":"46390424522","label_url":"","carrier_code":"ARAMEX","order_number":"1000336738"}],"info":{"originEntity":null,"productGroup":null,"ID":"L131161","GUID":"23812290-d07c-4141-be89-3d4d06f35962"}}       As of now, we are proceeding with the ticket # 184491 closure. Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.     After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.     Please provide your valuable feedback.           An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.       You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/42938fbb9667b15837472ed114a324ab5725282430309f65a4b6617d5ac9f249 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.     Thanks and Regards,     Arpana Raj | Technical Engineer        FarEye - Enabling Digital Logistics | Call: +91 70-6595-6595                      Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.      
                           
                            On
                            Thu, 17 Dec at  5:14 PM
                            ,  FarEye Support <[email-masked]>  wrote:

 Dear Shakeeb, 
   
 Thanks for contacting FarEye!! We have received your concern regarding Items not collected. We are working on the same and will update you soon. 

   
 
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/42938fbb9667b15837472ed114a324ab5725282430309f65a4b6617d5ac9f249 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.

 
 Thanks and Regards, 
   
 Prabhjot Kaur, Technical Engineer

 FarEye- Enabling Digital Logistics 

 
  Call: +91 7065956595 

 

 

  

  

                           
                            On
                            Thu, 17 Dec at  4:15 PM
                            ,  Shakeeb Arsalan <[email-masked]>  wrote:
                             
 Hi Team, 

 Please provide us the collection reference ID associatedwith 46390424522, and order ID; 6248031822. 
   
 Regards 
 Shakeeb 

 
 
From: "IQBAL LSM" <[email-masked]> To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> Sent: Sunday, December 13, 2020 1:53:17 PM Subject: Items not collected-6248031822-1855881 

  
 Hi Team, 
  Problem Statement: Items not collected. 
  Order Date : Nov 27, 2020 
 Order ID: 6248031822 
 Tracking ID: 46386873772 
 Ticket : 1855881   
 
 Assistance Required: Items need to be collected 
   
 Issue Description: Return request has been raised on 12/2/20 but collection has not been done yet. 
  Please look into this matter and do the needful. 
   
 Regards, 
 Mohd Iqbal