Subject: RE: Missing items // Refund approval // 8398596225
From: Reddy Prasad <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Mohammad Shababe Quamar <[email-masked]>, Escalations Dxbteam <[email-masked]>, Midhun Madhu <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Thu, 17 Dec 2020 15:29:29 +0000

Hi Midhun

What is the update on trialing email.

Regards

Reddy Prasad

From: Apoorv Joshi <[email-masked]>
Sent: Thursday, December 17, 2020 3:39 PM
To: Reddy Prasad <[email-masked]>
Cc: Mohammad Shababe Quamar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Midhun Madhu <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Re: Missing items // Refund approval // 8398596225

External email sender, please take precaution.
Dear Reddy,

Please advise if any update on the below case. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Reddy Prasad" <[email-masked]<mailto:[email-masked]>>
To: "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 15, 2020 5:59:43 PM
Subject: RE: Missing items // Refund approval // 8398596225

Hi Midhun

Please check and update on the missing item issue

Regards

Reddy Prasad

From: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 15, 2020 10:06 AM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: RE: Missing items // Refund approval // 8398596225

Looping in @Reddy Prasad<mailto:[email-masked]> @Midhun Madhu<mailto:[email-masked]> Please help us to close this case.

Problem Statement: missing items.
Ticket ID:1498937
Order Date: Aug 21, 2020
Order ID: 8398596225
AWB: S002234294295
Total Order Value: KWD 25.43

RMA: NA

Issue Description: As per the hybris, all the items were delivered to the customer. However, customer is complaining that the below items were missing in her shipment:

161217789 - - PAW Patrol Printed Shorts - Set of 2 , KWD 1.50
162209467 - - Disney Minnie Mouse Print Round Neck T-shirt and Pyjamas - Set of 4 , KWD 7.92
161532679 - - Embellished Hair Clamp - Set of 2 , KWD 0.5
161755756 - - Juniors Printed Tights with Elasticised Waistband - Set of 2 , KWD 1.5
162052720 - - Juniors Printed Spoon Feeder - 150 ml , KWD 0.70

Total price for missing items: KWD 11.4

As per the update from Warehouse, all the items were shipped under one container. We have emailed the courier partner(Shipa) multiple times regarding the update of delivered items, however no response received.

Thanks,
Shababe Quamar

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 14, 2020 8:04 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: Re: Missing items // Refund approval // 8398596225

External email sender, please take precaution.
Hi Team,

Please assist in closing the below case. As per update from WH on child ticket: 1499252, they have sent all the items and as per courier they delivered what they received.

Please look into this. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 4, 2020 9:42:30 AM
Subject: Missing items // Refund approval // 8398596225 // 1498937

Hi Team,

Problem Statement: Refund Approval for missing items.
Ticket ID:1498937
Order Date: Aug 21, 2020
Order ID: 8398596225
AWB: S002234294295
Total Order Value: KWD 25.43

RMA: NA

Issue Description: As per the hybris, all the items were delivered to the customer. However, customer is complaining that the below items were missing in her shipment:

161217789 - - PAW Patrol Printed Shorts - Set of 2 , KWD 1.50
162209467 - - Disney Minnie Mouse Print Round Neck T-shirt and Pyjamas - Set of 4 , KWD 7.92
161532679 - - Embellished Hair Clamp - Set of 2 , KWD 0.5
161755756 - - Juniors Printed Tights with Elasticised Waistband - Set of 2 , KWD 1.5
162052720 - - Juniors Printed Spoon Feeder - 150 ml , KWD 0.70

Total price for missing items: KWD 11.4

As per the update from Warehouse, all the items were shipped under one container. We have emailed the courier partner(Shipa) multiple times regarding the update of delivered items, however no response received.

Case History: Customer has contacted us for the first time regarding this complaint.

Assistance Required: Request you to provide us any update or refund approval of KWD 11.4 so that we can close this case.

Thank you for your help!

Regards,
Nitesh

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