Subject: Re: Partial Cancellation Request / 9615713886
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: deepak damodaran <[email-masked]>, Jessie Caparas <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Rehan Khan <[email-masked]>
Date: Thu, 17 Dec 2020 08:27:51 -0700 (MST)

Hi Team, 

Please advise if any update on the incident id on the below case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]> 
Cc: "deepak damodaran" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Rehan Khan" <[email-masked]> 
Sent: Tuesday, December 15, 2020 11:53:55 AM 
Subject: Re: Partial Cancellation Request / 9615713886 

HI Jessie, 

Thanks for your help! 

Kindly assist if there is any update on this case. 

Regards 
Apoorv 

From: "Jessie Caparas" <[email-masked]> 
To: "deepak damodaran" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Rehan Khan" <[email-masked]> 
Sent: Saturday, 12 December, 2020 09:58:11 
Subject: RE: Partial Cancellation Request / 9615713886 

[ mailto:[email-masked] | @Apoorv Joshi ] 

We will try to reach out to tech for help INC0928236 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Deepak Damodaran <[email-masked]> 
Sent: Friday, December 11, 2020 4:39 PM 
To: Jessie Caparas <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Rehan Khan <[email-masked]> 
Subject: RE: Partial Cancellation Request / 9615713886 

Hi Jessie, 

As per our record the full qty has been shipped from our end. So after shipping we cannot cancel any item from end. 

Thanks & Regards, 

Deepak Damodaran 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, December 11, 2020 3:27 PM 
To: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Deepak Damodaran < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Rehan Khan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Partial Cancellation Request / 9615713886 
Importance: High 

[ mailto:[email-masked] | @Deepak Damodaran ] 

The remaining 2 quantities of this item ID 162178405 has not been shipped. 

Can you please cancel? 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, December 11, 2020 2:18 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Rehan Khan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Partial Cancellation Request / 9615713886 

External email sender, please take precaution. 

Hi Team, 

Kindly help us to cancel 2 quantity of this item. 

162178405 - - Lotus Cutwork Placemat - 38 cms 

Thank you for your help! 

Regards 

Apoorv 

From: "Rehan Khan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 6 December, 2020 11:32:59 
Subject: Partial Cancellation Request / 9615713886 

Hi Team, 

The customer has placed his order for 6 items "Lotus Cutwork Placemat - 38 cms". However, only 4 items have been delivered successfully, the partial cancellation option is not enabled so we are not able to cancel this item. 

So we request you please do the needful and help us to cancel this 2 quantity for this item so the refund can be initiate for these items. 

Order Date: Nov 19, 2020 

Order ID: 9615713886 

Tracking ID: FP112020003272 

Item Details: 162178405, Lotus Cutwork Placemat - 38 cms 

Ticket number: 1746364 

We are looking forward to your reply. 

Regards 

Rehan 

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