Subject: Re: Refund Not Processed // 6238673893
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>
Cc: Mohammed Awad MohammedGaily <[email-masked]>, Ksaconloc Returns <[email-masked]>, Arish Laila <[email-masked]>, escalations dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, M Ataullah <[email-masked]>, Seeta Seeta <[email-masked]>, Mohamed Mahmoud <[email-masked]>, Malik Ismail <[email-masked]>
Date: Thu, 17 Dec 2020 08:20:37 -0700 (MST)

Hi Team, 

Can you please assist us in the below case. As the case is pending from long time. 

Regards 
shakeeb 

From: "Mohamed Mahmoud" <[email-masked]> 
To: "Mohd Imran" <[email-masked]>, "Mohammed Awad MohammedGaily" <[email-masked]>, "Ksaconloc Returns" <[email-masked]>, "Arish Laila" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "M Ataullah" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Malik Ismail" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Thursday, 10 December, 2020 00:02:34 
Subject: RE: Refund Not Processed // 6238673893 

Reminder 

From: Mohd Imran <[email-masked]> 
Sent: Friday, December 4, 2020 8:59 PM 
To: Mohammed Awad MohammedGaily <[email-masked]>; Ksaconloc Returns <[email-masked]>; ArishLaila <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; M Ataullah <[email-masked]>; seeta.seeta <[email-masked]>; Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: RE: Refund Not Processed // 6238673893 

Hi [ mailto:[email-masked] | 
@Mohammed Awad MohammedGaily ] [ mailto:[email-masked] | 
@Ksaconloc Returns ] [ mailto:[email-masked] | 
@ArishLaila ] , 

Please help us to get this closed. 

Regards , 

Mohd. Imran 

Customer Support WEB TEAM. 

Landmark Tower, Dubai 

+971-45172116 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, December 4, 2020 8:16 PM 
To: Mohd Imran < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mohammed Awad MohammedGaily < [ mailto:[email-masked] | [email-masked] ] >; Ksaconloc Returns < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; M Ataullah < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Refund Not Processed // 6238673893 

External email sender, please take precaution. 

Hi Imran 

Please assit regarding the below concern. 

Regards 
Shakeeb 

From: "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Mohammed Awad MohammedGaily" < [ mailto:[email-masked] | [email-masked] ] >, "Ksaconloc Returns" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "M Ataullah" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Malik Ismail" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, November 23, 2020 8:13:43 PM 
Subject: RE: Refund Not Processed // 6238673893 

Hi [ mailto:[email-masked] | 
@Mohammed Awad MohammedGaily ] [ mailto:[email-masked] | 
@Ksaconloc Returns ] , 

Please get below refund processed. 

Order ID: 6238673893 

Return Tracking ID: RP1108200002605, RP1109200003172, RP1109200003712 

Assistance Required: Need urgent process the RMA 1000146947, 1000145179, 1000141468, 1000141416 

Regards , 

Mohd. Imran 

Customer Support WEB TEAM. 

Landmark Tower, Dubai 

+971-45172116 

From: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, November 23, 2020 1:59 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; M Ataullah < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Refund Not Processed // 6238673893 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

Problem Statement: Refund Not Processed 

Order Date : Nov 4, 2020 

Order ID: 6238673893 

Return Tracking ID: RP1108200002605, RP1109200003172, RP1109200003712 

Assistance Required: Need urgent process the RMA 1000146947, 1000145179, 1000141468, 1000141416 

Issue Description: Customer raised a return request for 4 item and as per customer she/he handed over all 4 items to the courier team, it was escalated to the WH under Child ticket ID 1691323 , but still not revert from them. 

As per tracking ID it has been received from our end, so kindly process the RMA, 

Thanks & Regards, 
Seeta Kunwar 

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