Subject: Re: POD Request - 6249071538
From: Srishty Lsm <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Thu, 17 Dec 2020 06:44:19 -0700 (MST)

Hi Team, 
Problem Statement: Refund Approval. 
Ticket ID: 1807848 
Order Date: Nov 29, 2020 
Order ID: 6249071538 
Tracking ID: SD000636084 
Total Price: SAR 277.20 
Issue Description: Customer has not received the order and courier team has delivered the order. 

The Items: 
162485142 - - Carpisa Solid Tote Bag with Double Handle and Zip Closure 
162485130 - - Carpisa Tote Bag with Buckle Accent and Zip Closure 

Case history: The customer has placed the order with a total of 2 items. As per our courier team the order has been delivered to the same customer however, the customer is complaining that not received the order. The issue was forwarded to the courier team and POD was requested, and from there end we didnot received the same. The same was raised on Zimbra. 

Customer's history: The customer has contacted for the first time regarding this complaint and is with us since JUNE, 2020. This is the tenth order placed by the customer. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Regards, 
Srishty 

From: "Shipa Delivery Support ([email-masked])" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, [email-masked] 
Cc: "Seeta Seeta" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "srishty lsm" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Friday, 11 December, 2020 00:21:24 
Subject: RE: POD Request - 6249071538 

Dear Team, 

Thank you for reaching out to Shipa! 

Kindly note that as per the system the order was delivered to the same customer. 

@Numan Please advise here 

Feel free to reach us again for any further inquiries 

Best Regards 
Your Shipa champs 

Nour Al-Arjan 
Customer Care 
[ https://www.shipa.com/ ] 
M: 800 SHIPA 
[ https://www.shipa.com/ | www.shipa.com ] 
From: CST000000006 Shipa Customer Customer <[email-masked]> 
Sent: 10/12/2020 9:12 AM GMT+04:00 
To: [email-masked]; [email-masked] 
Cc: [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked] 
Subject: POD Request - 6249071538 

Hi Team, 
AWB: SD000636084 
Please share POD with ID and Signature proof for the above mentioned AWB. Customer has denied receiving this order. 
Thank you for your help! 
Regards, 
Apoorv 

From: "Srishty Lsm" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Tuesday, December 8, 2020 12:21:37 PM 
Subject: Order delivered but not to the customer 
Hi Team, 
Ticket No: 1807848 
Order No: 6249071538 
Order Date: 29 Nov, 2020 
Tracking id: SD000636084 
The customer is claiming that the order is not received by him and the status as well as the courier company is saying that it has been delivered. Our courier team has not provided proof of delivery even after two attempts. 
Kindly advice for the same. 
Regards, 
Srishty