Subject: Re: Re: late collection
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Dec 2020 13:04:59 +0000

Dear Hemyar,     Please find the alphanumeric collection reference for the mentioned AWB.   ​  L17E639       As of now, we are proceeding with the ticket # 184541 closure. Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.      After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.      Please provide your valuable feedback.            An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.    You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/a07270e2a7c3bf66071b9c3f2f61355f1d0ec1a50e02d80aa85e727744efbb71 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.    Thanks and Regards,      Ayushi Singh, Technical Engineer   FarEye- Enabling Digital Logistics      Call: +91 7065956595                  
                           
                            On
                            Thu, 17 Dec at  6:28 PM
                            ,  FarEye Support <[email-masked]>  wrote:

 Dear Hemyar, 
   
 Greeting from FarEye! We have received your concern regarding collection reference. We will revert you back as soon as we have an update or need any details to proceed further. We are working on the same.  

   
 
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/a07270e2a7c3bf66071b9c3f2f61355f1d0ec1a50e02d80aa85e727744efbb71 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.

 
 Thanks and Regards, 
   
  Ayushi Singh, Technical Engineer
 
  FarEye- Enabling Digital Logistics

  Call: +91 7065956595  

  

 

  

  

                           
                            On
                            Thu, 17 Dec at  6:06 PM
                            ,  Shakeeb Arsalan <[email-masked]>  wrote:
                             
 Hi Team, 
   
 Please provide us the collection reference Id associated with the AWB 46391697380, and order ID; 6247533831 on your priority basis. 
   
 Regards 
 Shakeeb 

 
From: "Hemyar Nasser" <[email-masked]> To: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> Cc: "Seeta Seeta" <[email-masked]> Sent: Sunday, 13 December, 2020 15:52:42 Subject: late collection 

    Dear Team, 
 ​ 
 
 Problem Statement: Late Collection . 
 Order Date : 26 Nov,2020 Order ID: 6247533831 Tracking ID: 46385834106  Assistance Required: Need to arrange the collection. Issue Description: Return request was created on 29 Nov,2020 but still there is no progress in collection. Customer Waiting for return pick-up for too long. So kindly please arrange the order collection as soon as possible.   Regards, 
 Hemyar