Subject: Re: Missing items / Refund approval //Order ID: 6245390925
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ebrahim <[email-masked]>
Date: Thu, 17 Dec 2020 05:19:23 -0700 (MST)

Hi Team, 

Requesting you to assist us in the below case on urgent basis. 

Regards 
Shakeeb 

From: "Ebrahim" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, 5 December, 2020 11:06:38 
Subject: Missing items / Refund approval //Order ID: 6245390925 

Hi Team, 

Problem Statement: Missing items / Refund approval 
Order Date : Nov 21, 2020 
Order ID: 6245390925 
Tracking ID: SD000518669 
Total Price: SAR549 
Concept: BABYSHOP 

Assistance Required: Need missing items / Refund approval 

Issue Description: Customer placed order for 2 items but as per the customer she has only received 1 item, Under the consignment details we can see that all 2 items has been shipped from our side. 

The missing item is 
159234028 - - Juniors Changing Table (quantity 1) 

Case history : The customer reached out to us on Nov 27 , 2020. and we have created a child ticket to check if the item have been shipped or not and since then no action has been taken on the issue . 

Customer's history : The customer is with us since 6/6/20 and this is his 3rd order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ebrahim Hageb