Subject: Re: Late Refund (Cancelled RMA) For Order ID 9619390462
From: Shakeeb Arsalan <[email-masked]>
To: Ishan Ahuja <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 17 Dec 2020 05:10:59 -0700 (MST)

Refunded 

From: "Ishan Ahuja" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Sunday, 13 December, 2020 15:35:57 
Subject: Late Refund (Cancelled RMA) For Order ID 9619390462 

Hi Team, 

Ticket - 1868043 

Problem Statement: Late Refund (Cancelled RMA) 

Order Date: 
Order ID: 9619390462 
RMA: 1000281961 
Tracking ID: RP120320002772 

Assistance Required: Need urgent Refund 

Issue Description: The customer reported that he returned the item but in the hybris the return status is showing cancelled. 
​ 
As per the tracking we can see that the item has been returned to our warehouse on Dec-11-2020 01:30 AM. However, the refund is still not processed. 

Please check and advice as customer waiting for a refund. 

Thank you for your help 

Regards, 
Ishan