Subject: Re: Late RTO #6243896306,
From: Shakeeb Arsalan <[email-masked]>
To: bm olmjeddah <[email-masked]>, Mohammed Awad MohammedGaily <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Samer Salmeh <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 17 Dec 2020 05:06:00 -0700 (MST)

Hi Team, 

Please arrange the return items delivery to the WH associated with AWB RP1122201000787 as customer chasing his refund. 

Regards 
Shakeeb 

From: "Samer Salmeh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Sunday, 13 December, 2020 15:29:00 
Subject: Late RTO #6243896306, 6244590686 

Hi Team, 

LMG not response and customer asking about refund. 

Ticket : 1813823 

Problem Statement: Item not delivered to warehouse 

Order Date : Nov 18, 2020 

Order ID: 6243896306 - 6244590686 
Return Tracking ID: RP1122201000787 -RP1123201000863 
Assistance Required: Return the product to warehouse. 

Issue Description: Customer raised a return request on 11/22/20 and The item has been collected on 25/11/2020 . However, the item could not be delivered to warehouse till now. 

Kindly send the collected item to warehouse, so that refund can be initiated. 

Regards, 
Samer