Subject: RE: RMA to be processed #1000199158 - Order 6243008704 - MOC 14495976
From: Shatakshi Pandey <[email-masked]>
To: Jessie Caparas <[email-masked]>, ArishLaila <[email-masked]>, Ksaconloc Returns <[email-masked]>, Mohamed Nagy <[email-masked]>, Mohammad Ayaz <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Alexander Gomes" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Ramesh Gottimukkala <[email-masked]>, Escalations Dxbteam <[email-masked]>, Akshay Berry <[email-masked]>, MOHD MOHSIN <[email-masked]>, Mohammad Ayaz <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Malik Ismail <[email-masked]>, Saad Alonaizi <[email-masked]>, Nusaybah
Date: Thu, 17 Dec 2020 11:51:35 +0000

@ArishLaila<mailto:[email-masked]> / @Mohammad Ayaz<mailto:[email-masked]> – Can you please urgently share what is the tech issue which is not allowing to close the pallet ?

Action is required on priority as this a MOC case.

Thanks,
Shatakshi

From: Jessie Caparas <[email-masked]>
Sent: Thursday, December 17, 2020 3:33 PM
To: ArishLaila <[email-masked]>; Ksaconloc Returns <[email-masked]>; Mohamed Nagy <[email-masked]>; Mohammad Ayaz <[email-masked]>; Shatakshi Pandey <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Alexander Gomes <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Ramesh Gottimukkala <[email-masked]>; Escalations Dxbteam <[email-masked]>; Akshay Berry <[email-masked]>; MOHD MOHSIN <[email-masked]>; Mohammad Ayaz <[email-masked]>; Fauzan Ahmad . Musalman <[email-masked]>; Malik Ismail <[email-masked]>; Saad Alonaizi <[email-masked]>; Nusaybah Alzuman <[email-masked]>
Subject: RE: RMA to be processed #1000199158 - Order 6243008704 - MOC 14495976
Importance: High

@ArishLaila<mailto:[email-masked]> @Mohammad Ayaz<mailto:[email-masked]>

As discussed, we can’t do manual refund for this as the status of the RMA is stuck as reached warehouse.

Refund will only flow once RMA is closed.

@Shatakshi Pandey<mailto:[email-masked]> as discussed, please help us out in getting this closed.

There is no other way to manually refund or goodwill is not an option anymore.

This case has reached to MOC.

@Mohamed Nagy<mailto:[email-masked]> in the meantime, please compensate the customer.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: ArishLaila <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 17, 2020 1:41 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Ksaconloc Returns <[email-masked]<mailto:[email-masked]>>; Mohamed Nagy <[email-masked]<mailto:[email-masked]>>; Mohammad Ayaz <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Alexander Gomes <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; MOHD MOHSIN <[email-masked]<mailto:[email-masked]>>; Mohammad Ayaz <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Saad Alonaizi <[email-masked]<mailto:[email-masked]>>; Nusaybah Alzuman <[email-masked]<mailto:[email-masked]>>
Subject: RE: RMA to be processed #1000199158 - Order 6243008704 - MOC 14495976

Team- return team received one item and processed , remain this 162504977 item not received

Proceed manual refund for pending item and close

RETURN_ORDER
SALES_ORDER_NO
ORG_CODE
ORDER_DATE
STATUS
COURIER_PARTNER
AWB_NO
CLASSIFICATION
RETURN_CREATE_DATE
LAST_UPDATE_DATE
USER_ID
ITEM_ID
CONCEPT_NAME
RETURN_QTY
RECEIVED_QTY
1000199158
6243008704
LMG_KSA
2020-11-21T20:07:56.000+04:00
PARTIALRECEIVED
LMG
RP1121200008774
RVP
2020-11-21T20:08:08.000+04:00
2020-12-10T21:03:42.000+04:00
ERRETN5
161957662
Max
1
1
1000199158
6243008704
LMG_KSA
2020-11-21T20:07:56.000+04:00
PARTIALRECEIVED
LMG
RP1121200008774
RVP
2020-11-21T20:08:08.000+04:00
2020-12-10T21:03:42.000+04:00
ERRETN5
162504977
Max
2
0

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 16, 2020 8:32 AM
To: Ksaconloc Returns <[email-masked]<mailto:[email-masked]>>; Mohamed Nagy <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Alexander Gomes <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; MOHD MOHSIN <[email-masked]<mailto:[email-masked]>>; Mohammad Ayaz <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Saad Alonaizi <[email-masked]<mailto:[email-masked]>>; Nusaybah Alzuman <[email-masked]<mailto:[email-masked]>>
Subject: RE: RMA to be processed #1000199158 - Order 6243008704 - MOC 14495976
Importance: High

@Ksaconloc Returns<mailto:[email-masked]> @Ramesh Gottimukkala<mailto:[email-masked]>

These type of cases are getting raised to MOC now due to the delay.

Looping @Alexander  Gomes<mailto:[email-masked]>

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Ksaconloc Returns <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 8, 2020 1:13 PM
To: Mohamed Nagy <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; MOHD MOHSIN <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Mohammad Ayaz <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Saad Alonaizi <[email-masked]<mailto:[email-masked]>>; Nusaybah Alzuman <[email-masked]<mailto:[email-masked]>>
Subject: RE: RMA to be processed #1000199158 - Order 6243008704 - MOC 14495976

Dear @Mohamed Nagy<mailto:[email-masked]>,

Please note not received at our end.

AWB__ RP1121200008774
Order__ 6243008704

Regards,
Amir Reyazi
Conloc Returns
Ext – 4647

From: Mohamed Nagy <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 7, 2020 1:38 PM
To: ArishLaila <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Mohammad Ayaz <[email-masked]<mailto:[email-masked]>>; Ksaconloc Returns <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; MOHD MOHSIN <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Saad Alonaizi <[email-masked]<mailto:[email-masked]>>; Nusaybah Alzuman <[email-masked]<mailto:[email-masked]>>
Subject: RE: RMA to be processed #1000199158 - Order 6243008704 - MOC 14495976
Importance: High

Dear @Ksaconloc Returns<mailto:[email-masked]>, @ArishLaila<mailto:[email-masked]>,

As per fareye, shipment have been returned to us on 25th Nov, kindly scan this shipment ASAP,
It is MOC case now and need your prompt action to close it.

Regards,
Mohamed Nagy

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 7, 2020 1:49 PM
To: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; MOHD MOHSIN <[email-masked]<mailto:[email-masked]>>
Subject: RE: RMA to be processed #1000199158

@Akshay Berry<mailto:[email-masked]>

Kindly check and action.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 7, 2020 5:50 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; MOHD MOHSIN <[email-masked]<mailto:[email-masked]>>
Subject: RMA to be processed #1000199158
Importance: High

External email sender, please take precaution.
Hi Team,

With reference to order #6243008704
Return Tracking ID: RP1121200008774
RMA: 1000199158

The items has been delivered to warehouse on Nov-25-2020 and as per hybris the RMA status is REACHED_WAREHOUSE. and we have escalated to WH but there is no update on the same.

Kindly assist us to process the RMA.

Regards,
Fauzan
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