Subject: Re: Refund needs to be processed-6241840405
From: Seeta Seeta <[email-masked]>
To: Mohammad Shababe Quamar <[email-masked]>
Cc: jessie caparas <[email-masked]>, Fauzan Musalman <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, IQBAL LSM <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 17 Dec 2020 04:16:02 -0700 (MST)

Hi Shababe, 

Thank you for your response. 

However, as the item is already scanned in our warehouse, so JIRA team is unable to process the refund. Please help us to forward this case to relevant team 

Thanks & Regards, 
Seeta Kunwar 

From: "Mohammad Shababe Quamar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "jessie caparas" <[email-masked]> 
Cc: "Fauzan Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "IQBAL LSM" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Thursday, 17 December, 2020 15:39:53 
Subject: RE: Refund needs to be processed-6241840405 

Hi [ mailto:[email-masked] | 
@Seeta Seeta ] 

Please raise JIRA ticket. 

Thanks, 

Shababe Quamar 

From: Seeta Seeta <[email-masked]> 
Sent: Thursday, December 17, 2020 1:38 PM 
To: Jessie Caparas <[email-masked]> 
Cc: Fauzan Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; IQBAL LSM <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: Refund needs to be processed-6241840405 
Importance: High 

External email sender, please take precaution. 

Hi Jessie, 

The item has been already returned to our warehouse and the RMA status is showing as REACHED_WAREHOUSE. We have already checked the OracaleBI and the item has been scanned there. But they have not process the refund till now. 

Requesting you to kindly assist us in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "IQBAL LSM" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 11 December, 2020 16:50:19 
Subject: Refund needs to be processed-6241840405 

Hi Team, 

​ 

Problem Statement: Late refund. 

Order Date : Nov 13, 2020 

Order ID: 6241840405 

Tracking ID: RP1119201000418 

Ticket : 1822824 

Assistance Required: Refund needs to be processed. 

Issue Description: Items have been returned to the warehouse on Nov-20-2020 , but refund has not been processed yet, child ticket created as well. 

Please look into this matter and do the needful. 

Regards, 

Mohd Iqbal 

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