Subject: Hybris Return Status Not Updated (Items Collected)
From: Ishan Ahuja <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Thu, 17 Dec 2020 04:02:43 -0700 (MST)

Hi Team, 

Problem statement: Hybris Return Status Not Updated 

Order Number: 6249381082 
Order Created: Nov 29, 2020 
Tracking id - 46386249862 
Return request created: 11/30/20 5:04 PM 

Assistance Required: Process the refund on priority 

Kindly note that as per tracking the item has been returned to the warehouse on 10 Dec 2020 04:00 PM. However, hybris status is still showing "SUBMITTED_TO_WAREHOUSE". We request you to please assist on this case as customer is waiting for his refund. 

Regards, 
Ishan