Subject: RE: missing item // 9611453260
From: Mohd Imran <[email-masked]>
To: Sachin Maheshwari <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, seeta.seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 17 Dec 2020 10:56:38 +0000

Hi Sachin,

Can we go ahead and process below refund.

With reference to the order ID: 9611453260  the order was placed on Nov 1 and the customer placed the order for 4 items, From our  side we have shipped all the items under tracking ID :FC110220001991.

Now the customer is claiming that she has not received 159753064 - - Philips Avant 2-in-1 Electrical Sterilizer item and she also paid the all amount.

The item cost is AED 216.00

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Seeta Seeta <[email-masked]>
Sent: Thursday, December 17, 2020 7:54 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: missing item // 9611453260
Importance: High

External email sender, please take precaution.
Hi Team,

With reference to the order ID: 9611453260  the order was placed on Nov 1 and the customer placed the order for 4 items, From our  side we have shipped all the items under tracking ID :FC110220001991.

Now the customer is claiming that she has not received 159753064 - - Philips Avent 2-in-1 Electrical Sterilizer item and she also paid the all amount.

The item cost is AED 216.00, Kindly advise in this case.

Thanks & Regards,
Seeta Kunwar
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