Subject: RE: Refund approval
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>, Malik Ismail <[email-masked]>, AVNESH CHITTIMALA <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, AKASH YADAV <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 17 Dec 2020 10:39:12 +0000

@Seeta Seeta<mailto:[email-masked]>

Go ahead with the refund.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Seeta Seeta <[email-masked]>
Sent: Thursday, December 17, 2020 2:25 PM
To: Jessie Caparas <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>; Malik Ismail <[email-masked]>; AVNESH CHITTIMALA <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; AKASH YADAV <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund approval

External email sender, please take precaution.
Hi Jessie,

We have already shared the provided POD with the customer, and as per the customer the courier guy visited her and mentioned that he has lost the shipment.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "jessie caparas" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "AVNESH CHITTIMALA" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "AKASH YADAV" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 17 December, 2020 15:46:53
Subject: RE: Refund approval

@Fauzan  Ahmad . Musalman<mailto:[email-masked]>

This is the POD provided.

Have we checked with the customer?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 17, 2020 8:04 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; AVNESH CHITTIMALA <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; AKASH YADAV <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Refund approval
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us to get refund approval for the below case.

Thank you for your help.

Regards,
Fauzan

________________________________
From: "AVNESH CHITTIMALA" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 10, 2020 7:06:07 AM
Subject: Refund approval

Hi Team

Problem Statement: Refund approval.

Ticket ID: 1812004
Order Date:  November 29th, 2020
Order ID: 8218885833
Tracking ID: FP1129200010084
Total Price: KWD 30.75

Issue Description: Order was delivered but customer claims not received. POD was sent to customer, bur we did not get any POD.

Case history: Customer is contacting us from December 03rd and also escalated for POD on December 03rd. LMG courier team has sent the POD to customer address but customer claims still not received the order.

Customer's history: Customer is placing order with us since December 20, 2019 and placed 9 orders till now.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,
Anvesh

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com