Subject: Late Refund (Cancelled RMA) For Order ID 9620673382
From: Ishan Ahuja <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Thu, 17 Dec 2020 03:26:00 -0700 (MST)

Hi Team, 

Ticket - 1879377 

Problem Statement: Late Refund (Cancelled RMA) 

Order Date: Dec 6, 2020 
Order ID: 9620673382 
RMA: 1000317195 
Tracking ID: RP120920000882 

Assistance Required: Need urgent Refund 

Issue Description: The customer reported that she returned the item but in the hybris the return status is showing cancelled. 
​ 
As per the tracking we can see that the item has been returned to our warehouse on Dec-14-2020. However, the refund is still not processed. 

Please check and advice as customer waiting for a refund. 

Thank you for your help 

Regards, 
Ishan