Subject: RE: Order Status in Hybris
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>, AKASH YADAV <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 17 Dec 2020 10:20:49 +0000

@Fauzan  Ahmad . Musalman<mailto:[email-masked]>

Escalated to tech REQ0188598<https://landmarkit.service-now.com/sc_request.do?sys_id=0ce59143db4d6c54f9fa7c63f39619d0&sysparm_record_target=sc_request&sysparm_catalog=e0d08b13c3330100c8b837659bba8fb4&sysparm_catalog_view=catalog_default>

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Thursday, December 17, 2020 7:03 AM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; AKASH YADAV <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Order Status in Hybris
Importance: High

External email sender, please take precaution.
Hi Team,

With reference to order #6243582822
Tracking ID: 46381538501

The order has been delivered to customer, as per Fareye the order status delivered but as per hybris still in progress, Kindly assist to update the order status on hybris.

Regards,
Fauzan

________________________________
From: "AKASH YADAV" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 2, 2020 12:39:31 AM
Subject: Order Status in Hybris

Problem Statement: Order status

Order Date: Nov 18, 2020
Order ID:  6243582822
Ticket number- 1736904

Issue Description: As per the tracking we can see that the item has been delivered but status is not updated in hybris. Customer wants to return the item hence update the status as soon as possible

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