Subject: RE: Missing Item/Partial Cancellation - 6244537683
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: AKASH YADAV <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, Willksina <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Thu, 17 Dec 2020 10:19:11 +0000

@Fauzan  Ahmad . Musalman<mailto:[email-masked]>

Will check with Hybris team.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Thursday, December 17, 2020 7:20 AM
To: Jessie Caparas <[email-masked]>
Cc: AKASH YADAV <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Willksina <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Re: Missing Item/Partial Cancellation - 6244537683
Importance: High

External email sender, please take precaution.
Hi Jessie,

Any update on the below case, the item still not cancelled.

Regards,
Fauzan

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "AKASH YADAV" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Willksina" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 3, 2020 10:44:33 PM
Subject: RE: Missing Item/Partial Cancellation - 6244537683

Follow up sent to tech @AKASH YADAV<mailto:[email-masked]>

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: AKASH YADAV <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 3, 2020 9:05 PM
To: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Willksina Nelson. Sunny <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Missing Item/Partial Cancellation - 6244537683

External email sender, please take precaution.
Hi Team,

Any update on the below case.

Regards,
Akash
________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Willksina Nelson. Sunny" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "AKASH YADAV" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 30 November, 2020 00:10:24
Subject: Re: Missing Item/Partial Cancellation - 6244537683

Hi Jessie,

Any update on the below case.

Regards,
Fauzan

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Willksina Nelson. Sunny" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, November 27, 2020 1:35:24 PM
Subject: RE: Missing Item/Partial Cancellation - 6244537683

Hi Apoorv,

Escalated to tech INC0917015

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Friday, November 27, 2020 11:51 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Willksina Nelson. Sunny <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Missing Item/Partial Cancellation - 6244537683

External email sender, please take precaution.
Hi Team,

With reference to the order number: 6244537683
162344889 - - Juniors Printed Sleep Dress with Short Sleeves - Set of 2

Kindly assist in cancellation of the above mentioned item. The item was not sent under Consignment when the order was shipped. Partial cancellation option is coming greyed out.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Willksina Nelson. Sunny" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, November 27, 2020 12:03:52 PM
Subject: Incomplete order.

Hi Team,

Problem Statement: Customer didn't recieve one item.

Order Date : Nov 19,2020

Order ID: 6244537683

Assistance Required: Refund for the item not recieved.

Issue Description: Customer didn't recieve the item Juniors Printed Sleep Dress with Short Sleeves - Set of 2. It wasn't shipped.

Request you to look into this and do the needful.

Regards,

Willksina

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com