Subject: Re: Late Refund (Cancelled RMA) For Order IDs 9620196706 & 9619846651
From: Ishan Ahuja <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 17 Dec 2020 03:03:56 -0700 (MST)

Hi Shakeeb 

Thank you for your prompt resolution 

Thanks 
Ishan 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Ishan Ahuja" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, December 17, 2020 12:41:46 PM 
Subject: Re: Late Refund (Cancelled RMA) For Order IDs 9620196706 & 9619846651 

Refunded 

From: "Ishan Ahuja" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Thursday, December 17, 2020 11:35:17 AM 
Subject: Late Refund (Cancelled RMA) For Order IDs 9620196706 & 9619846651 

Hi Team, 

Ticket - 1878531 

Problem Statement: Late refund (Cancelled RMA) 

Order Date: Dec 5, 2020 
Order ID: 9620196706 
RMA: 1000321732 
Tracking ID: RP121020000604 
RMA: 1000344644 
Tracking ID: RP121520001463 

Order Date: Dec 3, 2020 
Order ID: 9619846651 
RMA: 1000321730 
Tracking ID: RP121020000598 
RMA: 1000344604 
Tracking ID: RP121520001459 

Assistance Required: Need urgent Refund 

Issue Description: The customer reported that he returned all the items but in the hybris the return status is showing cancelled. 
​ 
As per the tracking (RP121020000604, RP121020000598) we can see that both of the returned order items had already been returned to our warehouse on Dec-14-2020. However, the refund is still not processed. Please note that for the order id 9620196706, customer returned all the items under the AWB RP121020000604 and for the order id 9619846651, customer returned all the items under the AWB RP121020000598. 

Please check and advice as customer waiting for a refund. 

Thank you for your help 

Regards, 
Ishan