Subject: RE: refund issue case ID: 6220794733
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Ammar Asif <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Thu, 17 Dec 2020 09:06:51 +0000

@Apoorv Joshi<mailto:[email-masked]>

This is refunded by Fauzan.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Tuesday, December 15, 2020 1:43 PM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Ammar Asif <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Re: refund issue case ID: 6220794733

External email sender, please take precaution.
Hi Team,

Please assist in closing the below case, Child ticket: #1546719 closed without any further updates.

Customer returned the items under 46282730233, kindly assist in checking this and advise.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Ammar Asif" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, December 4, 2020 11:57:02 AM
Subject: Re: refund issue case ID: 1497946

Problem Statement: Refund Not Processed
Order Date : Sep 2, 2020
Order ID: 6220794733
return tracking ID : 46177425125;I103B55
new return tracking ID: 46282730233
Assistance Required: Need refund for customer.

Issue Description: the items have been returned to WH conloc under tracking ID 46282730233
and no action has been taken by the WH even after the escalation.
please do needful.

Regards,
CS Team Ammar Asif

________________________________
From: "Ammar Asif" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 27 November, 2020 11:36:05
Subject: Re: refund issue case ID: 1497946

Hi team,
any update?
as per customer and return tracking id the item has been returned but wh is saying that they did not receive the item
please do needful
regards
ammar asif

________________________________
From: "Ammar Asif" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 20 November, 2020 15:50:13
Subject: Re: refund issue case ID: 1497946

Hi team,
any update?

________________________________
From: "Ammar Asif" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 18 November, 2020 15:24:31
Subject: Re: refund issue case ID: 1497946

Hi team,
any update?

________________________________
From: "Ammar Asif" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 15 November, 2020 13:14:27
Subject: Re: refund issue case ID: 1497946

Hi team,
any update?

________________________________
From: "Ammar Asif" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 8 November, 2020 08:49:35
Subject: Re: refund issue case ID: 1497946

Hi team,
any update?

________________________________
From: "Ammar Asif" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 1 November, 2020 14:13:37
Subject: Re: refund issue case ID: 1497946

Hi team,
any update?

________________________________
From: "Ammar Asif" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 25 October, 2020 13:03:01
Subject: Re: refund issue case ID: 1497946

Hi team,
any update?

________________________________
From: "Ammar Asif" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 18 October, 2020 00:35:35
Subject: Re: refund issue case ID: 1497946

Hi team,
any update?

________________________________
From: "Ammar Asif" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 10 October, 2020 23:31:37
Subject: refund issue case ID: 1497946

Problem Statement: Refund Not Processed
Order Date : Sep 2, 2020
Order ID: 6220794733
return tracking ID : 46177425125;I103B55
new return tracking ID: 46282730233
Assistance Required: Need refund for customer.

Issue Description: the items have been returned to WH conloc under tracking ID 46282730233
and no action has been taken by the WH even after the escalation.
please do needful.

Regards,
CS Team Ammar Asif

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