Subject: Re: bank account refund issue // 9608082098
From: Shakeeb Arsalan <[email-masked]>
To: Malik Ismail <[email-masked]>
Cc: Poorvi Chopra <[email-masked]>, Punit Darji <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, AHMED OMER <[email-masked]>, escalations dxbteam <[email-masked]>, IQBAL LSM <[email-masked]>
Date: Thu, 17 Dec 2020 02:07:01 -0700 (MST)

Hi Team 

Please help us closing this case. 

Regards 
Shakeeb 

From: "Malik Ismail" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Poorvi Chopra" <[email-masked]>, "Punit Darji" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "AHMED OMER" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Wednesday, 16 December, 2020 20:03:11 
Subject: RE: bank account refund issue // 9608082098 

Hi [ mailto:[email-masked] | 
@Poorvi Chopra ] [ mailto:[email-masked] | 
@Punit Darji ] 

Please advise refund status for order 9608082098 – Ticket 03670008. 

Regards, 

Malik 

From: Hiren Sadhwani <[email-masked]> 
Sent: Wednesday, December 16, 2020 5:18 PM 
To: Malik Ismail <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Poorvi Chopra <[email-masked]>; Punit Darji <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; AHMED OMER <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: RE: bank account refund issue // 9608082098 

Hi Malik, 

Please reach out to [ mailto:[email-masked] | 
@Poorvi Chopra ] & [ mailto:[email-masked] | 
@Punit Darji ] for cash refunds. 

Thanks & Regards, 

Hiren Sadhwani 

Sr. Finance Executive 

Web Team | Landmark Group 

w: webteam.com 

t: +97145172118 

From: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, December 16, 2020 5:10 PM 
To: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Hiren Sadhwani < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; AHMED OMER < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: bank account refund issue // 9608082098 

Hi [ mailto:[email-masked] | 
@Hiren Sadhwani ] , 

Please advise refund status for order 9608082098 – Ticket 03670008. 

Regards, 

Malik 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, December 16, 2020 4:03 PM 
To: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; AHMED OMER < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: bank account refund issue // 9608082098 
Importance: High 

External email sender, please take precaution. 

Hi Malik 

Please look into Hybris ticket 03670008, and customer's bank details already has been updated on the Hybris, so kindly do what the necessary for Bank cash refund. 

Regards 

Shakeeb 

From: "AHMED OMER" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 12 December, 2020 01:00:31 
Subject: bank account refund issue 

Ticket no : 1693159 

Hi Team, 

Problem Statement: refund to customer bank account 

Order Date : 14 Oct 2020 

Order ID: 9608082098 

Tracking ID: 46040269391 

Assistance Required: customer did provide her bank account details and waiting for the refund 

Issue Description: customer did bay via cash on delivery and ask for his refund to be sent to her bank account and did provide her account details the matter has been escalated to jira team by fauzan and the account details did updated on hypris, please assist up the close this issue. 

Regards, 

Ahmed Omer 

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