Subject: RE: Refund not processed - 2 Orders = Ticket ID 1532545 (Pending since Sep 29)
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Mohd Imran <[email-masked]>
Cc: Ksaconloc Returns <[email-masked]>, Mohammed Awad MohammedGaily <[email-masked]>, seeta.seeta <[email-masked]>, ArishLaila <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Thu, 17 Dec 2020 08:56:30 +0000

@Apoorv Joshi<mailto:[email-masked]>

Go ahead as goodwill.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Tuesday, December 15, 2020 4:05 PM
To: Mohd Imran <[email-masked]>
Cc: Ksaconloc Returns <[email-masked]>; Mohammed Awad MohammedGaily <[email-masked]>; seeta.seeta <[email-masked]>; ArishLaila <[email-masked]>; Jessie Caparas <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Nikhil Bishnoi <[email-masked]>
Subject: Re: Refund not processed - 2 Orders = Ticket ID 1532545 (Pending since Sep 29)

External email sender, please take precaution.
Hi Team,

Please update on the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
To: "Ksaconloc Returns" <[email-masked]<mailto:[email-masked]>>, "Mohammed Awad MohammedGaily" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "ArishLaila" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 14 December, 2020 18:41:00
Subject: RE: Refund not processed - 2 Orders  = Ticket ID 1532545 (Pending since Sep 29)

Hi @Ksaconloc Returns<mailto:[email-masked]> @Mohammed Awad MohammedGaily<mailto:[email-masked]>,

Can we get update on below case please.

With regards to the following, the customer is telling that the items were collected from him on Sept 20 and delivered to us under AWB 46132161073 on Sept 27.

Child ticket 1566501 was raised on Oct 08, to confirm whether the returns have received at WH or not, but there is no response yet.

Order ID 6215012258, RMA 24071698, Item Ids 161163615, 161724359.
Order ID 6217699835, RMA 24128003, Item Ids 161290146, 162300232, 161675877, 161618679 (New RMA created as customer confirmed she has returned 4 items RMA 1000047347)

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 14, 2020 8:26 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Ksaconloc Returns <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Mohammed Awad MohammedGaily <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund not processed - 2 Orders = Ticket ID 1532545 (Pending since Sep 29)
Importance: High

External email sender, please take precaution.
Hi Team,

Any team update on the below case customer is chasing us.

Regards,
Fauzan

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "Ksaconloc Returns" <[email-masked]<mailto:[email-masked]>>, "Mohammed Awad MohammedGaily" <[email-masked]<mailto:[email-masked]>>, "Arish Laila" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 29, 2020 7:09:28 PM
Subject: RE: Refund not processed - 2 Orders  = Ticket ID 1532545 (Pending since Sep 29)

@Ksaconloc Returns<mailto:[email-masked]> @Mohammed Awad MohammedGaily<mailto:[email-masked]> @ArishLaila<mailto:[email-masked]>

Please check for both orders if any return has been received?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 29, 2020 7:00 AM
To: Mohd Imran <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund not processed - 2 Orders = Ticket ID 1532545 (Pending since Sep 29)

External email sender, please take precaution.
Hi Team,

Yes, all the items from both the orders were returned under the AWB 46132161073.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 21 November, 2020 07:25:07
Subject: Re: Refund not processed - 2 Orders  = Ticket ID 1532545 (Pending since Sep 29)

Hi Fauzan,

Yes, all the items from both the orders were returned under the AWB 46132161073.

Regards,
Nikhil.

________________________________
From: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Escalations Dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 21 November, 2020 01:42:51
Subject: RE: Refund not processed - 2 Orders  = Ticket ID 1532545 (Pending since Sep 29)

Hi Fauzan,

Just to confirm, below all mentioned items in two different orders are returned under only AWB # 46132161073?

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Friday, November 20, 2020 6:07 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Refund not processed - 2 Orders = Ticket ID 1532545 (Pending since Sep 29)
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us on the below case we have checked the details on BI Oracle. but we did not find any return records for the both orders.

Regards,
Fauzan
________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 11, 2020 1:31:41 PM
Subject: Fwd: Refund not processed - 2 Orders  = Ticket ID 1532545 (Pending since Sep 29)

Hi Team,

With regards to the following, the customer is telling that the items were collected from him on Sept 20 and delivered to us under AWB 46132161073 on Sept 27.

Child ticket 1566501 was raised on Oct 08, to confirm whether the returns have received at WH or not, but there is no response yet.

Order ID 6215012258, RMA 24071698, Item Ids 161163615, 161724359.
Order ID 6217699835, RMA 24128003, Item Ids 161290146, 162300232, 161675877, 161618679 (New RMA created as customer confirmed she has returned 4 items RMA 1000047347)

Kindly assist.

Regards,
Nikhil.

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C55953cdf4f1c4b7a8eee08d8a0f199cd%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637436306823300483%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=VZ%2F5gDUcMhQHR6kkmrxgm%2FBZfnLqKG4WdhnimEBPw18%3D&reserved=0>

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com