Subject: RE: Refund Approval/Missing item - 6229187403
From: Jessie Caparas <[email-masked]>
To: Akshay Berry <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Thu, 17 Dec 2020 08:46:25 +0000

@Apoorv Joshi<mailto:[email-masked]>

Go ahead as goodwill.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Akshay Berry <[email-masked]>
Sent: Wednesday, December 16, 2020 5:58 PM
To: Apoorv Joshi <[email-masked]>; Jessie Caparas <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Escalations Dxbteam <[email-masked]>; Mohammad Shafeeque <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: RE: Refund Approval/Missing item - 6229187403

@Apoorv Joshi<mailto:[email-masked]> Proceed with goodwill refund.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 16, 2020 8:28 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: Refund Approval/Missing item - 6229187403

External email sender, please take precaution.
Hi Team,

Please assist in getting a refund approval for the following missing item on the below case: 162032158 - - Juniors Crown Baby Walker
Value of the item is SAR 179, as per courier they have delivered what they received, as per warehouse they shipped all the item in 2 containers. Case pending since oct, 2020.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Subject: Re: (Missing items)

Hi Team,

Problem Statement: (Missing items)

Order Date : 1/10/2020
Order ID: 6229187403
Tracking ID: SD000130822
Assistance Required: Need missing item
Child Ticket: 1570610

Issue Description: Customer placed order for 13 items but as per the customer he/she has only received 11 items, Under the consignment details we can see that all 12 items has been shipped/Delivered from our side while 1 item is cancelled.

Customer history: 1 ITEMS OUT OF 12 IS MISSING, CUSTOMER WANTS THE SAME ASAP. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY.

The missing item is 162032158 - - Juniors Crown Baby Walker  SAR 179

Regards,
Shafeeque

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