Subject: Refund approval #6246948921
From: Samer Salmeh <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Thu, 17 Dec 2020 01:18:30 -0700 (MST)

Hi Team 
Problem Statement: Refund approval. 
Ticket ID: 1762983 
Order Date: Nov 25, 2020 
Order ID: 6246948921 
Tracking ID: FP1125200002867 
Total Price: SAR122.40 
Issue Description: The order was shipped from our side on 11/25/20 and as per fareye website the order delivered to customer on Nov-30-2020, But customer claiming that she has not received the order. We have escalated to LMG for POD but not getting any response. 

Customer's history: Customer with us from 5/16/19, and he placed 5 orders. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Regards, 
Samer