Subject: RE: Order Delay - 6239450397
From: Mohammad Shababe Quamar <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, ArishLaila <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Thu, 17 Dec 2020 07:55:36 +0000

Looping in @ArishLaila<mailto:[email-masked]> Please close this case on priority.

Thanks,
Shababe Quamar

From: Apoorv Joshi <[email-masked]>
Sent: Thursday, December 17, 2020 11:53 AM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Mohammad Shafeeque <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Order Delay - 6239450397

External email sender, please take precaution.
Hi Team,

With reference to the order number: 6239450397
AWB: CRDSAL0093407120

Order placed on Nov 6, 2020 and the order status still showing shipped. As per courier partner they have not received the package, as per child ticket: 1759934 no action taken on the same.

Please assist in arranging this order as the customer still wish to receive their order.

Thank you for your help!

Regards,
Apoorv
________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, December 11, 2020 9:59:47 PM
Subject: Late Shipping)

Hi Team,

Problem Statement:  What is the issue (Late Shipping) Warehouse

Order Date : 06/11/2020

Order ID: 6239450397
Tracking ID: CRDSAL0093407120
Child ticket : 1759934
Assistance Required: Need Urgent Delivery

Issue Description: As per the hybris the order is shipped but the Saudi post confirmed that they did not receive the shipment from WH.

Customer is chasing us for his/her order so we request you to expedite the delivery .

Regards,
Shafeeque

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