Subject: RE: Update customer contact number, // 6222769908
From: Jessie Caparas <[email-masked]>
To: Prakash Iyangar <[email-masked]>, "[email-masked]" <[email-masked]>, Ramesh Gottimukkala <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Sanad Zawaneh <[email-masked]>, seeta.seeta <[email-masked]>, Ahmad Alawneh <[email-masked]>, Imran Masih <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, M Ataullah <[email-masked]>
Date: Thu, 17 Dec 2020 07:23:12 +0000

Thanks @Prakash Iyangar<mailto:[email-masked]>

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Prakash Iyangar <[email-masked]>
Sent: Thursday, December 17, 2020 11:22 AM
To: Jessie Caparas <[email-masked]>; [email-masked]; Ramesh Gottimukkala <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Sanad Zawaneh <[email-masked]>; seeta.seeta <[email-masked]>; Ahmad Alawneh <[email-masked]>; Imran Masih <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; M Ataullah <[email-masked]>
Subject: Re: Update customer contact number, // 6222769908

Ok. Approved from my end.

Get Outlook for iOS<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fo0ukef&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C3631c67efd784b1db21708d8a25c60ad%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637437864935600341%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=gx%2BDC3HtvCG9baT8pf%2FKybBqrUlCdWSN8H1Ld%2FScrwE%3D&reserved=0>
________________________________
From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 17, 2020 11:15:00 AM
To: [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>; Prakash Iyangar <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Sanad Zawaneh <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Ahmad Alawneh <[email-masked]<mailto:[email-masked]>>; Imran Masih <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; M Ataullah <[email-masked]<mailto:[email-masked]>>
Subject: RE: Update customer contact number, // 6222769908

@Prakash Iyangar<mailto:[email-masked]>

Please note we will manual refund this lost order.

@Ramesh Gottimukkala<mailto:[email-masked]> FYI to be debited from courier partner.

@[email-masked]<mailto:[email-masked]> checking with tech REQ0188463

Thank you and Kind Regards,

Jessie Caparas

T: +97145172087

From: Abdulrahman Mohamad (SA) <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 16, 2020 11:57 AM
To: [email-masked]<mailto:[email-masked]>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Sanad Zawaneh <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Ahmad Alawneh <[email-masked]<mailto:[email-masked]>>; Imran Masih <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; M Ataullah <[email-masked]<mailto:[email-masked]>>
Subject: RE: Update customer contact number, // 6222769908

External email sender, please take precaution.

Dear,

As per system, the shipment is lost in transit.

Best Regards

CMT Executive Aramex International – KSA – Riyadh

Tel: +966 920027447

aramex.com

<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.twitter.com%2Faramex&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C3631c67efd784b1db21708d8a25c60ad%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637437864935610339%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=HYAiadMz9z%2Bi9tIaNZM6AHebMMExFLqGOVNPKvBhoA0%3D&reserved=0>   <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.facebook.com%2Faramex&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C3631c67efd784b1db21708d8a25c60ad%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637437864935620331%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=HOqCOrmZNMD3RaRiAVnLWOHSMjCFld2B%2BZbxGvFEzZo%3D&reserved=0>    <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.linkedin.com%2Fcompanies%2F11516&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C3631c67efd784b1db21708d8a25c60ad%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637437864935630328%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=SuTPpDXcCsKScT2Tt9QLqlws9633GA6T%2BWdv6bWBZ7I%3D&reserved=0>

For a greener planet, please don’t print this email unless necessary.

From: Sanad Zawaneh
Sent: Wednesday, December 16, 2020 9:53 AM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; escalations dxbteam <[email-masked]<mailto:[email-masked]>>; Imran Masih <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Ahmad Alawneh <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; M Ataullah <[email-masked]<mailto:[email-masked]>>
Subject: RE: Update customer contact number, // 6222769908

Hello @Imran Masih<mailto:[email-masked]>,

Can you please handle this ?

Thanks,

Sanad

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 16, 2020 10:45 AM
To: escalations dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Sanad Zawaneh <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Ahmad Alawneh <[email-masked]<mailto:[email-masked]>>; Imran Masih <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; M Ataullah <[email-masked]<mailto:[email-masked]>>
Subject: Re: Update customer contact number, // 6222769908

External email: avoid to open links or attachments unless sender is known and content is relevant..

Hi Team,

Please assist in getting an update on the below case, not receiving any update on this from Aramex. Customer's contact number is 0531903710, please assist in getting this delivered if the package is still with them as the customer is also saying that he is still waiting for the order until now.

As per tracking on Aramex "Shipment status being reviewed" since Oct 7, 2020.

Thank you for your help!

Regards,

Apoorv

________________________________

From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "SanadZ" <[email-masked]<mailto:[email-masked]>>, "AhmadAlaw" <[email-masked]<mailto:[email-masked]>>, "Imran Masih" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "M Ataullah" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 11 December, 2020 15:03:17
Subject: Re: Update customer contact number, // 6222769908

Hi Team,

With reference to the tracking ID 46177199795, The order is In Transit since 10th Sept. Kindly arrange the delivery asap.

Thanks & Regards,
Seeta Kunwar

________________________________

From: "M Ataullah" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 9 December, 2020 11:09:23
Subject: Update customer contact number, // 6222769908

Hi Team,

Problem Statement: Update customer contact number,

Order Date-: Sep 9, 2020

Order ID: 6222769908

Tracking ID: 46177199795

Assistance Required: Need Urgent Delivery

Issue Description: The order was shipped from our side on 10/09/20 but till now the order has not delivered to the customer,

Customer's contact number-; 0531903710

Address;
Skaka-Al-Jawf-Sulaymaniyah district
Prince Turki Al-Faisal Street
House number 290

 so we request you to contact the customer on the updated contact number for the delivery schedule on your priority basis.

​

Regards,

Ataullah

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