Subject: RE: Refund Details Required - 1605895
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Mustafa Chakki <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Asjad Hussain <[email-masked]>
Date: Thu, 17 Dec 2020 07:19:21 +0000

@Apoorv Joshi<mailto:[email-masked]>

Which row is this added in the tracker?

We have already agreed no more emails to be sent.

Add your follow up in the tracker instead in column M – FYI @Mustafa Chakki<mailto:[email-masked]>

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Wednesday, December 16, 2020 11:24 AM
To: Mustafa Chakki <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Asjad Hussain <[email-masked]>
Subject: Refund Details Required - 1605895

External email sender, please take precaution.
Hi Team,

Kindly share the refund details(date, refund reference/transaction id, card number) for the following transaction ID: 027940006915. As per Kuwait Finance Tracker the amount of KWD 33.40 is refunded but customer is saying she did not receive the refund still.

Thank you for your help!

Regards,
Apoorv
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