Subject: Re: refund issue
From: Shakeeb Arsalan <[email-masked]>
To: AHMED OMER <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Thu, 17 Dec 2020 00:15:48 -0700 (MST)

Dear Ahmed, 

Please note that the refund has been already initiated from our end as per Hybris. however, according to the provided screenshot it's not showing that the amount has been deducted from Landmark Group, please confirm once from your end with customer, and get Bank statment with transaction ID 

From: "AHMED OMER" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Sunday, 13 December, 2020 05:19:44 
Subject: refund issue 

Ticket no : 1862640 

Hi Team, 

order no : 6467448661 - 6467355551 

the customer return the two orders back to the store and the he got the refund back on (03/08/2020) but the amount shortly went out from his account kindly check the photos attached to this email which the customer provided and update us soon.