Subject: Order returned
From: YASSER LSM <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Wed, 16 Dec 2020 23:35:51 -0700 (MST)

Hi Team, 

Subject: Order returned. 

Order No: 6240914014 
Order Date :Nov 10, 2020 
Tracking No: SD000400985 
Ticket No: 1876412 

Issue Description: As per hybris, the status is showing delivered on 11/14/20. However as per the tracking number (SD000400985), the status of the order is showing "Package Returned" on 23/11/2020. Now the customer is asking for a refund. 

Assistance Required: Kindly do the needful. 

Regards, 
Yasser