Subject: Refund approval
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, AVNESH CHITTIMALA <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, AKASH YADAV <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 16 Dec 2020 21:03:35 -0700 (MST)

Hi Team, 

Kindly assist us to get refund approval for the below case. 

Thank you for your help. 

Regards, 
Fauzan 

From: "AVNESH CHITTIMALA" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Thursday, December 10, 2020 7:06:07 AM 
Subject: Refund approval 

Hi Team 
Problem Statement: Refund approval. 
Ticket ID: 1812004 
Order Date: November 29th, 2020 
Order ID: 8218885833 
Tracking ID: FP1129200010084 
Total Price: KWD 30.75 
Issue Description: Order was delivered but customer claims not received. POD was sent to customer, bur we did not get any POD. 

Case history: Customer is contacting us from December 03rd and also escalated for POD on December 03rd. LMG courier team has sent the POD to customer address but customer claims still not received the order. 

Customer's history: Customer is placing order with us since December 20, 2019 and placed 9 orders till now. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Anvesh