Subject: missing item // 9611453260
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 16 Dec 2020 20:54:27 -0700 (MST)

Hi Team, 

With reference to the order ID: 9611453260 the order was placed on Nov 1 and the customer placed the order for 4 items, From our side we have shipped all the items under tracking ID :FC110220001991. 

Now the customer is claiming that she has not received 159753064 - - Philips Avent 2-in-1 Electrical Sterilizer item and she also paid the all amount. 

The item cost is AED 216.00, Kindly advise in this case. 

Thanks & Regards, 
Seeta Kunwar