Subject: Order Status in Hybris
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, AKASH YADAV <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 16 Dec 2020 20:03:05 -0700 (MST)

Hi Team, 

With reference to order # 6243582822 
Tracking ID: 46381538501 

The order has been delivered to customer, as per Fareye the order status delivered but as per hybris still in progress, Kindly assist to update the order status on hybris. 

Regards, 
Fauzan 

From: "AKASH YADAV" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, December 2, 2020 12:39:31 AM 
Subject: Order Status in Hybris 

Problem Statement: Order status 

Order Date: Nov 18, 2020 
Order ID: 6243582822 
Ticket number- 1736904 

Issue Description: As per the tracking we can see that the item has been delivered but status is not updated in hybris. Customer wants to return the item hence update the status as soon as possible