Subject: Re: Re: no respond from the courier team
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Dec 2020 00:43:33 +0000

Dear Shakeeb,     Please find the id highlighted below:     {"status":200,"reference_id":"1000346028","timestamp":1608047655259,"execution_time":2102,"items_track_details":[{"tracking_number":"46391164735","label_url":"","carrier_code":"ARAMEX","order_number":"1000346028"}],"info":{"originEntity":null,"productGroup":null,"ID":"L151537","GUID":"681e130e-1546-4c25-a5b3-51b2e81f4ed3"}}       As of now, we are proceeding with the ticket # 184220 closure. Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.      After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.      Please provide your valuable feedback.            An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.          You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/a994bfedf3f645e52fa0158e35912864da0421175c6a9728a2ccb9732d430798 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.                      Thanks,     Shailesh Bisht,     Technical Engineer       FarEye- Enabling Digital Logistics Call: +91 70-6595-6595       7+ Mentions    Digital Disruptor    Recognized    Chicago   |   London   |   Dubai   |   Singapore   |   India                                              Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.      
                           
                            On
                            Wed, 16 Dec at  7:32 PM
                            ,  FarEye Support <[email-masked]>  wrote:

 Dear Shakeeb, 

 Thanks for contacting FarEye, 
   
 We would like to let you know that we are looking into your concern,will get back to you with an update soon. 

   

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/a994bfedf3f645e52fa0158e35912864da0421175c6a9728a2ccb9732d430798 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.

 

               
 
Thanks, 

 
     
Premanand,    
 Technical Engineer 

 
   
FarEye- Enabling Digital Logistics 
 Call: +91 70-6595-6595  

 

 7+ Mentions 

 Digital Disruptor 

 Recognized 

 Chicago   |   London   |   Dubai   |   Singapore   |   India 

 

 

  

   

     

               
 Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

 
                           
                            On
                            Wed, 16 Dec at  6:48 PM
                            ,  Shakeeb Arsalan <[email-masked]>  wrote:
                             
 Hi team, 
   
 Please provide us return collection reference number associated with 46391164735 and order ID6242381622. 
   
 Regards 
 Shakeeb 

 
From: "AHMED OMER" <[email-masked]> To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> Sent: Saturday, 12 December, 2020 06:54:30 Subject: no respond from the courier team 

 
 Ticket no: 1817111 
  The courier team didn't resond over 8 days by now and the customer is chasing us, please check and update us. 
  Hi Team, 
  Problem Statement:Late Collection 
 Order Date : 15 Nov 2020 
 Order ID: 6242381622 
 Tracking ID:  46382379595 - 46382385324 
   Assistance Required: Need Urgent Collection 
 Issue Description: The return request was created on 21/11/2020 and till now the item has not collected from the customer so kindly arrange the collection on priority basis. 
  Regards, 
 Ahmed Omer