Subject: Refund Not Processed
From: TAJ ALDEN <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 16 Dec 2020 14:23:54 -0700 (MST)

Hi Team, 

Problem Statement: Refund Not Processed 
Order Date : Nov 22, 2019 
Order ID: 8216695837 
Return Tracking ID: SD000524287 
Assistance Required: Need refund for customer. 
Issue Description: order was placed 6 items on Nov 22, 2019 and was shipped to shipa 5 items on 23 Nov 2019, However as per shipa website the order has been delivered only 5 items to shipper on 25 Nov 2019 and till now the status on hybris is in delivered and we can not see any refund or RMA for the item returned to shipa. 
Kindly process the refund asap . 

Regards, 
Taj Alden