Subject: Late refund (Cancelled RMA)
From: TARISH AYUBI <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Wed, 16 Dec 2020 10:50:39 -0700 (MST)

Hi Team, 

Ticket-1735204 

Problem Statement: Late refund (Cancelled RMA) 

Order Date: Nov 18, 2020 
Order ID: 6243547370 
RMA:1000210893 
Tracking ID: 46383098182 

Assistance Required: Need urgent Refund 

Issue Description: The customer reported that he returned the item but in the hybris the the return status is showing cancelled. 
​ 
As per the tracking we can see that the item has been returned to our warehouse. However, the refund still not processed. 

Please check and advice as customer waiting for refund. 

Thank you for your help 

Regards, 
Tarish