Subject: RE: Refund Not Processed 9616366618
From: Akshay Berry <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Jessie Caparas <[email-masked]>, "Jagmohan Urmaliya (TCS)" <[email-masked]>
Cc: Deepak Damodaran <[email-masked]>, Mohd Imran <[email-masked]>, Malik Ismail <[email-masked]>, LMG OMS <[email-masked]>, "Vijay mandal (TCS)" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Apoorv Joshi <[email-masked]>, Mohamed Kamal <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 16 Dec 2020 14:55:54 +0000

@Jagmohan Urmaliya (TCS)<mailto:[email-masked]> Please assist with this.

INC0928472

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Shakeeb Arsalan <[email-masked]>
Sent: Wednesday, December 16, 2020 3:16 PM
To: Akshay Berry <[email-masked]>; Jessie Caparas <[email-masked]>
Cc: Deepak Damodaran <[email-masked]>; Mohd Imran <[email-masked]>; Malik Ismail <[email-masked]>; LMG OMS <[email-masked]>; Vijay mandal (TCS) <[email-masked]>; Jagmohan Urmaliya (TCS) <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Apoorv Joshi <[email-masked]>; Mohamed Kamal <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund Not Processed 9616366618
Importance: High

External email sender, please take precaution.

Hi Team,

Is there any update in this regard.

Regards
Shakeeb
________________________________
From: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "deepak damodaran" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "Malik Ismail" <[email-masked]<mailto:[email-masked]>>, "lmg oms" <[email-masked]<mailto:[email-masked]>>, "Vijay Mandal" <[email-masked]<mailto:[email-masked]>>, "Jagmohan Urmaliya, TCS" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mohamed Kamal" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 12 December, 2020 18:59:19
Subject: RE: Refund Not Processed 9616366618

@Jessie Caparas<mailto:[email-masked]> this is done.

INC0928472

@LMG OMS<mailto:[email-masked]> @Vijay mandal (TCS)<mailto:[email-masked]> @Jagmohan Urmaliya (TCS)<mailto:[email-masked]>

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, December 12, 2020 4:15 PM
To: Deepak Damodaran <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mohamed Kamal <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Not Processed 9616366618
Importance: High

@Akshay Berry<mailto:[email-masked]>

Raise to LMIT as well please.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Deepak Damodaran <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, December 12, 2020 3:39 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mohamed Kamal <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Not Processed 9616366618

Hi Jessie,

We have already processed from our end. Below is the details.

RETURN_ORDER
SALES_ORDER_NO
ORG_CODE
ORDER_DATE
STATUS
COURIER_PARTNER
AWB_NO
CLASSIFICATION
RETURN_CREATE_DATE
LAST_UPDATE_DATE
USER_ID
ITEM_ID
CONCEPT_NAME
RETURN_QTY
RECEIVED_QTY
1000215777
9616366618
LMG_UAE
2020-11-24T10:48:59.000+04:00
NEW
ARA
46043989224
RVP
2020-11-24T10:49:11.000+04:00
2020-11-26T15:32:08.000+04:00
158866
162791534
Max
1
1
1000215777
9616366618
LMG_UAE
2020-11-24T10:48:59.000+04:00
NEW
ARA
46043989224
RVP
2020-11-24T10:49:11.000+04:00
2020-11-26T15:32:08.000+04:00
158866
162677344
Max
1
1
1000215777
9616366618
LMG_UAE
2020-11-24T10:48:59.000+04:00
NEW
ARA
46043989224
RVP
2020-11-24T10:49:11.000+04:00
2020-11-26T15:32:08.000+04:00
158866
162784056
Max
1
1

Thanks & Regards,
Deepak Damodaran

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, December 12, 2020 3:02 PM
To: Deepak Damodaran <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mohamed Kamal <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Not Processed 9616366618
Importance: High

Hi @Deepak Damodaran<mailto:[email-masked]>

Its about a return made with return tracking ID 46043989224

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Deepak Damodaran <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, December 12, 2020 2:48 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mohamed Kamal <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Not Processed 9616366618

Hi Jessie,

This order was shipped from our end On Dated 22-Nov-2020.

Thanks & Regards,
Deepak D

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, December 12, 2020 2:30 PM
To: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mohamed Kamal <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Not Processed 9616366618
Importance: High

@Deepak Damodaran<mailto:[email-masked]>

Can you please check on the below return?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, December 12, 2020 2:06 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mohamed Kamal <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Not Processed 9616366618

External email sender, please take precaution.
Hi Team,

Please check and assist in processing the following RMA.

Regards
shakeeb

________________________________
From: "Mohamed Kamal" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 9, 2020 12:13:51 PM
Subject: Refund Not Processed

Hi Team,

Problem Statement: Refund Not Processed

Order ID: 9616366618
Return Tracking ID: 46043989224
RMA: 1000215777
Child ticket : 1781342

Assistance Required: Need refund for customer.
Issue Description: As per the Aramex website the return items has been returned to WH on 26 Nov 2020 and till now the RMA not processed kindly check and process the RMA asap and update us.

Regards,

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com