Subject: Re: Re: Fetchr Support \ 34198780809782 - Wrong Mobile number Updated - Customer not aware about this delivery \ Ticket [#2092308] Updated
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Dec 2020 14:35:29 +0000

Dear Apoorv,     As your query has been addressed and resolved,  we are proceeding with the ticket # 183528 closure. Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.       After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.      Please provide your valuable feedback.     An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.          You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/be1205b99d8c20ab4482faaaba8238b6bc51f3acda43380f39a5621392029a6b or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.          Unfeigned Regards,     Ankit Mahajan  Sr. Technical Engineer  Contact #:- +91 70-6595-6595                      Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error free. No liability is assumed for any errors and/or omissions in the contents of the message.     
                           
                            On
                            Tue, 15 Dec at  6:35 PM
                            ,  FarEye Support <[email-masked]>  wrote:

 Dear Apoorv, 
   
 We would like to inform that we have updated the status NDR for the shared AWB. Please check and let us know for further assistance. 

 
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/be1205b99d8c20ab4482faaaba8238b6bc51f3acda43380f39a5621392029a6b or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.

 

               
 
Thanks, 

 
     
Shambhavi Singh,    
 
Technical Engineer 

   

FarEye- Enabling Digital Logistics 
 Call: +91 70-6595-6595 

  

 
 7+ Mentions 

 Digital Disruptor 

 Recognized 

 Chicago   |   London   |   Dubai   |   Singapore   |   India 

 

 

  

   

     

               
 Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

 
                           
                            On
                            Mon, 14 Dec at  6:43 PM
                            ,  FarEye Support <[email-masked]>  wrote:

 Dear Apoorv, 
   
 Greetings! 
   
 We have received your concern, we will update you soon. 

 
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/be1205b99d8c20ab4482faaaba8238b6bc51f3acda43380f39a5621392029a6b or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.

 

               
 
Thanks, 

 
     
Shambhavi Singh,    
 
Technical Engineer 

   

FarEye- Enabling Digital Logistics 
 Call: +91 70-6595-6595 

  

 
 7+ Mentions 

 Digital Disruptor 

 Recognized 

 Chicago   |   London   |   Dubai   |   Singapore   |   India 

 

 

  

   

     

               
 Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

 
                           
                            On
                            Mon, 14 Dec at  6:32 PM
                            ,  Apoorv Joshi <[email-masked]>  wrote:

 Hi Team, 
   
 Order Number: 9618554487 
 AWB: 34198780809782 
   
 Please assist in marking this order as NDR, as per below courier has already returned this but the order status is still reflecting as In Transit. 
   
 Thank you for your help! 
   
 Regards, 
 Apoorv 

 

From: "support" <[email-masked]> To: "Apoorv Joshi" <[email-masked]> Cc: "Jessie Caparas" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "escalations dxbteam" <[email-masked]> Sent: Monday, December 14, 2020 4:40:58 PM Subject: Fwd: Fetchr Support \ 34198780809782 - Wrong Mobile number Updated - Customer not aware about this delivery \ Ticket [#2092308] Updated 

	 
 
 H Appprv, 
   
 Please note that the order had been returned on 6.12.2020. 

 

    

 

  
 Fady Wagih Ghaly 

  Client Support
Coordinator 

 
 
 KSA  +966112049199 
 
  UAE  +97148012995 

  www.fetchr.us 

 

 
                           
                            On
                            Mon, Dec 14 at  3:09 PM
                            ,  Apoorv Joshi <[email-masked]>  wrote:
                             
 Hi Team, 
 
 Please check on the below, have the items been returned to us yet?  
 
 Regards, 
 Apoorv