Subject: RE: Wrong Item Delivered - WWD Item - 6250095471
From: Bsj Nf <[email-masked]>
To: Sachin Maheshwari <[email-masked]>, seeta.seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Navaz Nt <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 16 Dec 2020 14:27:42 +0000

Dear
@Sachin Maheshwari<mailto:[email-masked]>-Sir
Please find the attachment and read the mail advise with us.

Best Regards,
HARUN
Babyshop GDMS Operation
Jeddah-2113
Mob-0544358297
From: Sachin Maheshwari
Sent: Wednesday, December 16, 2020 4:38 PM
To: seeta.seeta <[email-masked]>; Navaz Nt <[email-masked]>; Bsj Nf <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Wrong Item Delivered - WWD Item - 6250095471

Hi team,

Pls arrange return & Refund.

Regards,
Sachin

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 15, 2020 1:22 PM
To: Navaz Nt <[email-masked]<mailto:[email-masked]>>; Bsj Nf <[email-masked]<mailto:[email-masked]>>; IranBudhathoki <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Subject: Re: Wrong Item Delivered - WWD Item - 6250095471
Importance: High

External email sender, please take precaution.
Hi Team,

Can you please assist us in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 15 December, 2020 14:29:20
Subject: Wrong Item Delivered - WWD Item - 6250095471

Hi Team,

Problem Statement:  Wrong Item delivered
Order Date : 01/12/2020
Order ID: 6250095471
Tracking ID: 15298326250095471
Delivery Date: 05/12/2020
Assistance Required: Need Urgent Refund

Issue Description: The customer has ordered 162772622 - - Joie 6-in-1 Highchair with Tray and is complaining that he has received wrong design item and requesting for the one that he ordered. Please refer the attached images for your reference.

The customer wish to exchange this item. Kindly confirm whether the exchange for the same can be processed or not.

Regards,
Nikhil

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: Wrong Item Delivered - WWD Item - 6250095471
From: Bsj Nf <[email-masked]>
To: seeta.seeta <[email-masked]>, Navaz Nt <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Sachin Maheshwari <[email-masked]>, BS Cod Jeddah <[email-masked]>, Moosa Yusuf <[email-masked]>, Navaz Nt <[email-masked]>, Nayeem Mujawar <[email-masked]>
Date: Tue, 15 Dec 2020 12:16:13 +0000

Hi

Team

Please check the below order status our team has deliver correct color item. Because we check the below invoice item Wh qty still same. But customer need to another color this item code as below different. As on today we call to customer, and Wh item some photos share her WhatsApp, but she still not understand. Kindly advise.

                                                                                                                                                                                                                                                                        162772621-customer need to color another item code

162772622 invoice item correct color

Best Regards,

HARUN

Babyshop GDMS Operation

Jeddah-2113

Mob-0544358297

From: Seeta Seeta
Sent: Tuesday, December 15, 2020 12:22 PM
To: Navaz Nt <[email-masked]>; Bsj Nf <[email-masked]>; IranBudhathoki <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Sachin Maheshwari <[email-masked]>
Subject: Re: Wrong Item Delivered - WWD Item - 6250095471
Importance: High

External email sender, please take precaution.

Hi Team,

Can you please assist us in the below case.

Thanks & Regards,
Seeta Kunwar

  _____

From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 15 December, 2020 14:29:20
Subject: Wrong Item Delivered - WWD Item - 6250095471

Hi Team,

Problem Statement:  Wrong Item delivered

Order Date : 01/12/2020

Order ID: 6250095471

Tracking ID: 15298326250095471

Delivery Date: 05/12/2020

Assistance Required: Need Urgent Refund

Issue Description: The customer has ordered 162772622 - - Joie 6-in-1 Highchair with Tray and is complaining that he has received wrong design item and requesting for the one that he ordered. Please refer the attached images for your reference.

The customer wish to exchange this item. Kindly confirm whether the exchange for the same can be processed or not.

Regards,

Nikhil