Subject: RE: Late delivery // 6243560601 // Invalid tracking ID
From: Mohd Imran <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, M Ataullah <[email-masked]>, Jessie Caparas <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 16 Dec 2020 14:24:39 +0000

Hi Shakeeb,

Orders seems to be lost.

As it’s a COD one, ask customer to place fresh one.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Shakeeb Arsalan <[email-masked]>
Sent: Tuesday, December 15, 2020 2:47 PM
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; M Ataullah <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Late delivery // 6243560601 // Invalid tracking ID
Importance: High

External email sender, please take precaution.
Hi Team,
​
Problem Statement: Late delivery

Order Date : 18-Nov-2020
Order ID: 6243560601
Tracking ID: 46381885911

Assistance Required; Need to arrange delivery

Issue Description: As per Hybris the Order has been placed on 18-Nov-2020, but physically it was not received at Aramex, and now the tracking ID is showing invalid, however it was escalated to the courier team and created child ticket but we did not get any revert from them.
​
Please look into this matter and do the needful.

Regards,
Shakeeb
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