Subject: RE: Incident Number INC0927859 is moved to Resolved
From: Akshay Berry <[email-masked]>
To: Jessie Caparas <[email-masked]>, Sankar T <[email-masked]>, IT Service <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Wed, 16 Dec 2020 13:48:21 +0000

@Jessie<mailto:[email-masked]>,

Customer's mobile is switched off.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Jessie Caparas <[email-masked]>
Sent: Wednesday, December 16, 2020 11:10 AM
To: Sankar T <[email-masked]>; IT Service <[email-masked]>; [email-masked]; Akshay Berry <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: RE: Incident Number INC0927859 is moved to Resolved
Importance: High

@Akshay Berry<mailto:[email-masked]>

Can you please call the customer to confirm this and let me know for us to resolve the concern?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Sankar T <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 16, 2020 10:48 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; IT Service <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Subject: Re: Incident Number INC0927859 is moved to Resolved

External email sender, please take precaution.
@Jessie Caparas<mailto:[email-masked]> - The products are exchanged as per received RMA so refund will not be initiated.

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 16 December 2020 at 12:33 AM
To: IT Service <[email-masked]<mailto:[email-masked]>>, Sankar T <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: RE: Incident Number INC0927859 is moved to Resolved

@Sankar T<mailto:[email-masked]> @[email-masked]<mailto:[email-masked]>

Can you please help on the below as per OMS team?

https://landmark.atlassian.net/browse/REL-130309<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmark.atlassian.net%2Fbrowse%2FREL-130309&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Ca7116a8ac2fe49286e0008d8a191a21e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637436994159762258%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=pRcOrwaVPhaNySWOSiChQI6RCnKWWdEeu%2BVbn7pfMoA%3D&reserved=0>

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: IT Service Desk <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, December 13, 2020 10:34 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: Incident Number INC0927859 is moved to Resolved

Dear Jessie Caparas,

The Incident Number INC0927859 has been resolved and will automatically close in 5 days.

Short description: SVI Inventory sync issues

Resolution notes: Hi Jessica,

We could see that return was raised as RTS-Exchange and also refund initiated message has been pushed to Hyrbis.

Please check with Hyrbis team whether refund has been triggered to customer or not.

Click here to view INC0927859<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkit.service-now.com%2Fincident.do%3Fsys_id%3Db12a2ac1db0d6c1434fed4bdd39619f0&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Ca7116a8ac2fe49286e0008d8a191a21e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637436994159762258%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=g%2BMKh%2FwF6zmryXeFv%2FZeF9qlobBtNiK7S13sgu2dlvI%3D&reserved=0>

Thanks & Regards,

LMG IT Service Desk
*    Toll-free UAE- 800-191919 or (04)809-4222

*    Toll-free KSA- 800-7577555 or (011)279-3200

Online: https://landmarkit.service-now.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkit.service-now.com%2F&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Ca7116a8ac2fe49286e0008d8a191a21e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637436994159772256%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=IcYULCXCqqbU85vriM%2BSgX9f9%2FZ8Bk%2FPKUEJhSx9NKY%3D&reserved=0>

Ref:MSG11821716_gbplzorV97ok8z4nqj4
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Ca7116a8ac2fe49286e0008d8a191a21e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637436994159772256%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=uTzDoUIFRi%2B%2Bw1e%2BhpSOVxE9SNswJngZaRQO%2FchZ%2FvI%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com