Subject: Re: Refund not processed for two orders, same customer. 6239462805 & 6239472495
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, YASSER LSM <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 16 Dec 2020 05:48:34 -0700 (MST)

Hi Team 

Please check and advise regarding the following issue. 

Regards 
Shakeeb 

From: "YASSER LSM" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, December 16, 2020 3:06:56 PM 
Subject: Refund not processed for two orders, same customer. 

Hi Team, 

Subject: Refund not processed for two orders, same customer. 

1- Order No. 6239462805, RMA No. 1000145529, Tracking No.RP1109200003374 
2- Order No. 6239472495, RMA No. 1000145527, Tracking No.RP1109200003370 

Issue Description: With reference to the above orders and as per the above tracking numbers, the status of the two RMA is marked as "RVP Delivered" on Nov-11-2020 . A child ticket No. 1861602 was escalated to WH, but no response. 

Assistance Required: Kindly do the needful. 

Regards, 
Yasser