Subject: Re: bank account refund issue // 9608082098
From: Shakeeb Arsalan <[email-masked]>
To: Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, AHMED OMER <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 16 Dec 2020 05:02:47 -0700 (MST)

Hi Malik 

Please look into Hybris ticket 03670008, and customer's bank details already has been updated on the Hybris, so kindly do what the necessary for Bank cash refund. 

Regards 
Shakeeb 

From: "AHMED OMER" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, 12 December, 2020 01:00:31 
Subject: bank account refund issue 

Ticket no : 1693159 

Hi Team, 

Problem Statement: refund to customer bank account 

Order Date : 14 Oct 2020 
Order ID: 9608082098 
Tracking ID: 46040269391 

Assistance Required: customer did provide her bank account details and waiting for the refund 
Issue Description: customer did bay via cash on delivery and ask for his refund to be sent to her bank account and did provide her account details the matter has been escalated to jira team by fauzan and the account details did updated on hypris, please assist up the close this issue. 

Regards, 
Ahmed Omer