Subject: RE: Missing Shipment - 9618449936
From: Mohd Imran <[email-masked]>
To: seeta.seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Jessie Caparas <[email-masked]>, Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 16 Dec 2020 11:50:04 +0000

Proceed with goodwill.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Seeta Seeta <[email-masked]>
Sent: Wednesday, December 16, 2020 2:04 PM
To: Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Missing Shipment - 9618449936
Importance: High

External email sender, please take precaution.
Hi Jessie,

Need your assistance in the below case on urgent basis, With reference to mentioned order number, the order was placed on Nov 28 and as per the Hybris the order status is showing as shipped.

The agent has already contacted the warehouse team and they have informed us that the order was shipped on Nov 29 from the warehouse. So later we contacted the Aramex team but they have also informed us that they have not received any order from us.

Currently, we are not able to locate the order and customer is leaving the country tomorrow.

Awaiting for your response.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 16 December, 2020 15:25:18
Subject: Missing Shipment - 9618449936

Hi team,

Problem Statement:  Late Delivery
Order Date : Nov 28, 2020
Order ID: 9618449936
Tracking ID: 46044926605
Assistance Required: Need Urgent Delivery

Issue Description: As confirmed by WH the order was shipped on Nov 29, but the aramex team is saying that the shipment is not received by them and now the shipment details is Invalid.

Kindly assist with this. Attached images for your reference.

Regards,
Nikhil

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