Subject: [JIRA] Praveen Kumar Reddy mentioned you on REL-130310
From: "Praveen Kumar Reddy (Jira)" <[email-masked]>
To: "fauzan musalman" <[email-masked]>
Date: Wed, 16 Dec 2020 11:26:11 +0000

Praveen Kumar Reddy *mentioned you* on an issue
REL-System Reliability Engineering - Landmark/REL-130310 Refund not Processed / Order Number - 6250770327 

Praveen Kumar Reddy *mentioned you* on an issue

REL-System Reliability Engineering - Landmark ( https://landmark.atlassian.net/browse/REL?atlOrigin=eyJpIjoiYzc5ZDc5YjhhMTNmNDhlYWJjM2MzMjZkMmRkNzI1NzQiLCJwIjoiaiJ9 )

/

REL-130310 ( https://landmark.atlassian.net/browse/REL-130310?atlOrigin=eyJpIjoiYzc5ZDc5YjhhMTNmNDhlYWJjM2MzMjZkMmRkNzI1NzQiLCJwIjoiaiJ9 )

Refund not Processed / Order Number - 6250770327 ( https://landmark.atlassian.net/browse/REL-130310?atlOrigin=eyJpIjoiYzc5ZDc5YjhhMTNmNDhlYWJjM2MzMjZkMmRkNzI1NzQiLCJwIjoiaiJ9 )
Praveen Kumar Reddy 3:26 pm GST

@fauzan musalman : Mentioned Order was placed using the MADA card and Payfort is having issues with refund the amount in MADA card and they are working to fix the issue. Meanwhile, we will share the failed transactions to them and they have processed the refund manually through the bank and It will take 2-3 weeks for the refund to reflect in the customer’s account.

Please keep the customer posted about this issue.

View issue ( https://landmark.atlassian.net/browse/REL-130310?atlOrigin=eyJpIjoiYzc5ZDc5YjhhMTNmNDhlYWJjM2MzMjZkMmRkNzI1NzQiLCJwIjoiaiJ9 )

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