Subject: Re: Refund Not Processed 9616366618
From: Shakeeb Arsalan <[email-masked]>
To: Akshay Berry <[email-masked]>, Jessie Caparas <[email-masked]>
Cc: deepak damodaran <[email-masked]>, Mohd Imran <[email-masked]>, Malik Ismail <[email-masked]>, lmg oms <[email-masked]>, Vijay Mandal <[email-masked]>, "Jagmohan Urmaliya, TCS" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Apoorv Joshi <[email-masked]>, Mohamed Kamal <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 16 Dec 2020 04:16:19 -0700 (MST)

Hi Team, 

Is there any update in this regard. 

Regards 
Shakeeb 

From: "Akshay Berry" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]>, "deepak damodaran" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Mohd Imran" <[email-masked]>, "Malik Ismail" <[email-masked]>, "lmg oms" <[email-masked]>, "Vijay Mandal" <[email-masked]>, "Jagmohan Urmaliya, TCS" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Mohamed Kamal" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Saturday, 12 December, 2020 18:59:19 
Subject: RE: Refund Not Processed 9616366618 

[ mailto:[email-masked] | @Jessie Caparas ] this is done. 

INC0928472 

[ mailto:[email-masked] | @LMG OMS ] [ mailto:[email-masked] | 
@Vijay mandal (TCS) ] [ mailto:[email-masked] | 
@Jagmohan Urmaliya (TCS) ] 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Jessie Caparas <[email-masked]> 
Sent: Saturday, December 12, 2020 4:15 PM 
To: Deepak Damodaran <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Mohd Imran <[email-masked]>; Malik Ismail <[email-masked]>; Akshay Berry <[email-masked]> 
Cc: Fauzan Ahmad, Musalman <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Apoorv Joshi <[email-masked]>; Mohamed Kamal <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: RE: Refund Not Processed 9616366618 
Importance: High 

[ mailto:[email-masked] | @Akshay Berry ] 

Raise to LMIT as well please. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Deepak Damodaran < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, December 12, 2020 3:39 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Mohamed Kamal < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund Not Processed 9616366618 

Hi Jessie, 

We have already processed from our end. Below is the details. 

	

RETURN_ORDER 	

SALES_ORDER_NO 	

ORG_CODE 	

ORDER_DATE 	

STATUS 	

COURIER_PARTNER 	

AWB_NO 	

CLASSIFICATION 	

RETURN_CREATE_DATE 	

LAST_UPDATE_DATE 	

USER_ID 	

ITEM_ID 	

CONCEPT_NAME 	

RETURN_QTY 	

RECEIVED_QTY 

1000215777 	

9616366618 	

LMG_UAE 	

2020-11-24T10:48:59.000+04:00 	

NEW 	

ARA 	

46043989224 	

RVP 	

2020-11-24T10:49:11.000+04:00 	

2020-11-26T15:32:08.000+04:00 	

158866 	

162791534 	

Max 	

1 	

1 

1000215777 	

9616366618 	

LMG_UAE 	

2020-11-24T10:48:59.000+04:00 	

NEW 	

ARA 	

46043989224 	

RVP 	

2020-11-24T10:49:11.000+04:00 	

2020-11-26T15:32:08.000+04:00 	

158866 	

162677344 	

Max 	

1 	

1 

1000215777 	

9616366618 	

LMG_UAE 	

2020-11-24T10:48:59.000+04:00 	

NEW 	

ARA 	

46043989224 	

RVP 	

2020-11-24T10:49:11.000+04:00 	

2020-11-26T15:32:08.000+04:00 	

158866 	

162784056 	

Max 	

1 	

1 

Thanks & Regards, 

Deepak Damodaran 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, December 12, 2020 3:02 PM 
To: Deepak Damodaran < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Mohamed Kamal < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund Not Processed 9616366618 
Importance: High 

Hi [ mailto:[email-masked] | 
@Deepak Damodaran ] 

Its about a return made with return tracking ID 46043989224 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Deepak Damodaran < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, December 12, 2020 2:48 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Mohamed Kamal < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund Not Processed 9616366618 

Hi Jessie, 

This order was shipped from our end On Dated 22-Nov-2020. 

Thanks & Regards, 

Deepak D 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, December 12, 2020 2:30 PM 
To: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Deepak Damodaran < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Mohamed Kamal < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund Not Processed 9616366618 
Importance: High 

[ mailto:[email-masked] | @Deepak Damodaran ] 

Can you please check on the below return? 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, December 12, 2020 2:06 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Mohamed Kamal < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Refund Not Processed 9616366618 

External email sender, please take precaution. 

Hi Team, 

Please check and assist in processing the following RMA. 

Regards 
shakeeb 

From: "Mohamed Kamal" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, December 9, 2020 12:13:51 PM 
Subject: Refund Not Processed 

Hi Team, 

Problem Statement: Refund Not Processed 

Order ID: 9616366618 

Return Tracking ID: 46043989224 

RMA: 1000215777 

Child ticket : 1781342 

Assistance Required: Need refund for customer. 

Issue Description: As per the Aramex website the return items has been returned to WH on 26 Nov 2020 and till now the RMA not processed kindly check and process the RMA asap and update us. 

Regards, 

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