Subject: Re: Missing Shipment - 9618449936
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 16 Dec 2020 03:03:35 -0700 (MST)

Hi Jessie, 

Need your assistance in the below case on urgent basis, With reference to mentioned order number, the order was placed on Nov 28 and as per the Hybris the order status is showing as shipped. 

The agent has already contacted the warehouse team and they have informed us that the order was shipped on Nov 29 from the warehouse. So later we contacted the Aramex team but they have also informed us that they have not received any order from us. 

Currently, we are not able to locate the order and customer is leaving the country tomorrow. 

Awaiting for your response. 

Thanks & Regards, 
Seeta Kunwar 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Wednesday, 16 December, 2020 15:25:18 
Subject: Missing Shipment - 9618449936 

Hi team, 

Problem Statement: Late Delivery 
Order Date : Nov 28, 2020 
Order ID: 9618449936 
Tracking ID: 46044926605 
Assistance Required: Need Urgent Delivery 

Issue Description: As confirmed by WH the order was shipped on Nov 29, but the aramex team is saying that the shipment is not received by them and now the shipment details is Invalid. 

Kindly assist with this. Attached images for your reference. 

Regards, 
Nikhil